SERVPRO of Austin & Albert Lea Employee Photos

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Kully Olson

General Manager - Kully

Kully is the General Manager of SERVPRO of Austin & Albert Lea, a firm registered by the Institute of Inspection, Cleaning and Restoration Certification, (IICRC), and he has been working in the restoration industry for over 10 years. As the General Manager, Kully’s focus is on shaping the work environment, developing and implementing strategic goals, allocating resources, training managers and technicians, and overseeing operations.

After joining SERVPRO, he was promoted to higher levels of responsibility as he continued to demonstrate his ability to manage and successfully complete a wide variety of restoration jobs. He loves growing and developing his team, cultivating new business relationships, and expanding his base of repeat customers.

With the onset of the new coronavirus, COVID-19 pandemic, Kully had to pivot the current business operations model and amplify the focus on defensive cleaning protocols and conducted intensive employee training.

IICRC Certifications: 

  • Cleaning & Restoration
  • Water Damage Restoration
  • Fire & Smoke Damage Restoration
  • Applied Structural Drying
  • Odor Control
  • Lead-Based Paint Activities & Renovation
  • Applied Microbial Remediation
  • Carpet Cleaning. 



When Kully is not in the midst of helping a family or business rebuild their lives and livelihoods, you can find him working on his two Harley Davidson motorcycles and spending time with his three beautiful daughters, and cheering on his favorite football team, the Dallas Cowboys.

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Evan Meyer

Evan Meyer is the Operations General Manager at SERVPRO of Austin & Albert Lea. He has over 6 years of experience in restoration with SERVPRO. Evan has many certifications from the Institute of inspection: Lead Safe, AMDECON Biohazard, Odor Control, (FSRT) Fire & Smoke Restoration, (WRT) Water Restoration, and (ASD) Advanced Structural Drying. Evan brings experience, knowledge, and leadership skills.  

 Evan plays the drums in 2 bands ranging from alternative rock to metal. He has made 3 records with one band and 1 with another. He also enjoys hunting, hiking, kayaking, and spending time with family and friends.

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Casey Henaman

Casey Henaman is our Office Manager at SERVPRO of Austin & Albert Lea. She excels in customer service, communication, and team leadership.

Casey enjoys spending time with her family. Her family loves spending time outdoors and attending live music events.

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Steve Frank

Steven Frank is a Project Manger at SERVPRO of Austin & Albert Lea. Steve has the following certifications from the Institute of Inspection (IICRC): Water Damage Restoration.  Employee Training Certification Program (ETCP) Water Damage and Applied Microbial Remediation Technician (AMRT)

Steve likes to spend his time outside of work, hunting, grilling and spending time with his family. 

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Lori Portis

Lori Portis is Production Tech at SERVPRO of Austin & Albert Lea. She is a cleaning specialist with a lot of experience. She has the following certifications from the Institute of Inspection Cleaning and Restoration Certification (IICRC): Fire Damage Restoration.

Lori loves spending time with her grand kids and family 

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Matt Anderson

Matt Anderson is a Carpet cleaning specialist at SERVPRO of Austin & Albert Lea. He has several years of experience at SERVPRO. Matt currently specializes carpet and upholstery cleaning. Matt has the following certifications from the Institute of Inspection Cleaning and Restoration Certification (IICRC): Water Damage Restoration and Carpet and Upholstery Cleaning. 

He's a big Iowa Hawkeyes fan, likes concerts and spending time with his friends and family. He enjoys road trips and seeing new places. 

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Deven Paulsen

Deven Paulsen is a Production Tech at SERVPRO of Austin & Albert Lea. He has the following certifications from the Institute of Inspection Cleaning and Restoration Certification (IICRC): Water Damage Restoration.

Deven enjoys spending time with his friends and family. You will also find him working on his truck in his spare time.

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Jonathan Marinero

Jonathan is a Marketing Support Coordinator at SERVPRO of Austin & Albert Lea with years of experience in customer service and management. 

Outside of work he is a fan of all thing horror. He is the host of a podcast and horror mask designer. He also enjoys grilling, and being a Dad to his 2 boys

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Leah Bormann

Leah is the Accounting Administrator at our office. She graduated from the University of Wisconsin-Stout with a BA in Business Administration. Her prior employment positions have built her strong customer services skills and accounting background. She is a newer member to our SERVPRO of Austin & Albert Lea team and is eager to learn about our industry! 

Leah grew up in Andover, Minnesota and moved to North Iowa after college with her husband. She enjoys spending her spare time with family and friends outdoors, fishing, listening to live music, arts and crafts! 

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Jessica Sorensen

Jessica is our Content Manager at SERVPRO of Austin & Albert Lea. She comes to us with years of experience in customer service and management skills. 


Jessica enjoys spending time with her family and friends whenever she gets a chance! She also enjoys fishing, and spending time outside. 

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Jessica Toomsen

Jessica Toomsen is Job File Coordinator For SERVPRO of Austin & Albert Lea. She has experience in water damage restoration and has 3 years with SERVPRO in Palm Desert, California as Estimating Coordinator. She brings a positive attitude and a lot of knowledge to our team. 

Outside of work she enjoys canoeing, Fossil/rock hunting, hiking, sewing, baking, listening to music and playing the piano.

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Sing Luong

Sing Luong is a Project Manager at SERVPRO of Austin & Albert Lea. He has 10 years in restoration and cleaning services. Sing has the following certifications from Water Restoration, Fire & Smoke Restoration, Carpet Cleaning, Applied Structural Drying(ASD), AMRT, and Odor Control.

Sing enjoys fishing and camping with his kids in his free time. He also enjoys going to music festivals and hanging out with friends.

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Brian Perrin

Brian Perrin is a Crew Chief at SERVPRO of Austin & Albert Lea. Brian. He brings a customer service and painting background to help our team!

Brian enjoys playing ping pong in his spare time and being outside. 

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Deb Oelmann

Deb Oelmann is Production Tech at SERVPRO of Austin & Albert Lea. She is a cleaning specialist with a lot of experience. She has the following certifications from the Institute of Inspection Cleaning and Restoration Certification (IICRC): Fire Damage Restoration.

Deb enjoys collecting dragonflies and snowmen but mostly spending time with her family and friends.

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Tim Piper

Tim Piper is a production technician specializing in duct cleaning at SERVPRO of Austin & Albert Lea. He brings a positive attitude and great work ethic to our team. He is a jack of all trades with 11 years in insulation work.

In his free time he enjoys spending time with his family, cat-fishing, and turtle fishing.

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Sean Payne

Sean is a Reconstruction Tech at SERVPRO of Austin & Albert Lea, and is a licensed IA Contractor Lead Safe Renovator

Has been in construction for 6+years 

 Outside of work he love to spend time outside hunting, camping, and fishing. He also enjoys spending time with his family.

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Tina Caruth

Tina is a Technician on our fire here at SERVPRO of Austin & Albert Lea. She has over 17 years of cleaning experience. 

Tina loves being able to assist people during their time of need

Outside of work she loves spending time with friends and family

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Abe Lemke

Abe is a trained Production Tech at SERVPRO of Austin & Albert Lea, and has experience in customer service.

Outside of work Abe like to hit the gym, go fishing with his buddies, and tear up the trails on his bike.

Abe loves that everyday here at SERVPRO is something different, his coworkers, and the fact that he gets to help people.

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Georgia Knudsen

Georgia is apart of the Sales and Marketing team here at SERVPRO of Austin & Albert Lea with years of experience in sales and business development. Georgia also has experience working for SERVPRO in Iowa as a production tech a few years ago.

One thing Georgia likes about this job is the fact she gets to meet new people everyday. 

In her free time Georgia loves to ride horses and spend time with her family especially her grand kids.  

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Ashley DeWaard

Ashley is an Administrative Assistant here at SERVPRO of Austin & Albert Lea. She has over 15 years of customer service experience and 7 years of management experience. 

Ashley loves being able to assist people during their time of need,

In her free time she loves spending time outdoors, and hanging out with friends and family, especially her dog Mack!  

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Kolten Shaltz

Kolten is a Hook Truck Driver at SERVPRO of Austin & Albert Lea, and has experience in customer service.

In his free time Kolten loves to go snowmobiling out westwith his friends. he also loves spending time with his daughter and family.

Kolten loves that everyday here at SERVPRO is something different and the fact that he gets to help people.

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Kassidy Simmons

Kassidy is our Office Manager here at SERVPRO of Austin & Albert Lea. She has office experience from Cornell College.

Outside of work she loves going on walks, hikes and adventures with her pug George. She also love painting & creating art. 

One thing Kassidy enjoys about working at SERVPRO is the fun challenges that arise each day.

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Ian Helin-Frank

Ian is a Production Technician at SERVPRO of Austin & Albert Lea. Ian likes being able to demo a house. He also loves that he gets to help people in meaningful ways . 

In his free time Ian likes to go fishing, hunt, hit the trails on his bike, and doing wood work.

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Nathanial Folven

Nathan is a Production Technician at SERVPRO of Austin & Albert Lea. Nathan likes being able to help people through tough and traumatic times.

In his free time Nathan likes to work on his truck. He is also a big time gamer!