SERVPRO of Austin & Albert Lea Employee Photos

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Kully Olson

General Manager - Kully

Kully is the General Manager of SERVPRO of Austin & Albert Lea, a firm registered by the Institute of Inspection, Cleaning and Restoration Certification, (IICRC), and he has been working in the restoration industry for over 10 years. As the General Manager, Kully’s focus is on shaping the work environment, developing and implementing strategic goals, allocating resources, training managers and technicians, and overseeing operations.

After joining SERVPRO, he was promoted to higher levels of responsibility as he continued to demonstrate his ability to manage and successfully complete a wide variety of restoration jobs. He loves growing and developing his team, cultivating new business relationships, and expanding his base of repeat customers.

With the onset of the new coronavirus, COVID-19 pandemic, Kully had to pivot the current business operations model and amplify the focus on defensive cleaning protocols and conducted intensive employee training.

IICRC Certifications: 

  • Cleaning & Restoration
  • Water Damage Restoration
  • Fire & Smoke Damage Restoration
  • Applied Structural Drying
  • Odor Control
  • Lead-Based Paint Activities & Renovation
  • Applied Microbial Remediation
  • Carpet Cleaning. 



When Kully is not in the midst of helping a family or business rebuild their lives and livelihoods, you can find him working on his two Harley Davidson motorcycles and spending time with his three beautiful daughters, and cheering on his favorite football team, the Dallas Cowboys.

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Casey Henaman

Casey Henaman is our Office Manager at SERVPRO of Austin & Albert Lea. She excels in customer service, communication, and team leadership.

Casey enjoys spending time with her family. Her family loves spending time outdoors and attending live music events.

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Jessica Toomsen

Jessica Toomsen is Job File Coordinator For SERVPRO of Austin & Albert Lea. She has experience in water damage restoration and has 3 years with SERVPRO in Palm Desert, California as Estimating Coordinator. She brings a positive attitude and a lot of knowledge to our team. 

Outside of work she enjoys canoeing, Fossil/rock hunting, hiking, sewing, baking, listening to music and playing the piano.

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Shaylin McRoberts

Shaylin is a Administrative Assistant here at SERVPRO of Austin & Albert Lea. She brings 3 years of experience in leadership and community relation. 

Shaylin enjoys knowing the work we do is helping others and providing comfort in hard times.

Outside of work Shaylin likes to work on her 1973 Yamaha TX 500 motorcycle. She also loves skateboarding and spending time with her family and friends.

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Leah Bormann

Leah is the Accounting Administrator at our office. She graduated from the University of Wisconsin-Stout with a BA in Business Administration. Her prior employment positions have built her strong customer services skills and accounting background. She is a newer member to our SERVPRO of Austin & Albert Lea team and is eager to learn about our industry! 

Leah grew up in Andover, Minnesota and moved to North Iowa after college with her husband. She enjoys spending her spare time with family and friends outdoors, fishing, listening to live music, arts and crafts! 

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Nick Foley

Nick Foley is the Business Development Manager at SERVPRO of Austin & Albert Lea. Nick brings two decades of leadership and relationship building experience to the team. He enjoys being able to return homes and businesses back to their original state-or better, even after unthinkable disasters.

Outside of work, Nick enjoys chasing his three kids around, going on family trips and cheering on the Cubbies.

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Jonathan Marinero

Jonathan is a Marketing Support Coordinator at SERVPRO of Austin & Albert Lea with years of experience in customer service and management. 

Outside of work he is a fan of all thing horror. He is the host of a podcast and horror mask designer. He also enjoys grilling, and being a Dad to his 2 boys

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Georgia Knudsen

Georgia is apart of the Sales and Marketing team here at SERVPRO of Austin & Albert Lea with years of experience in sales and business development. Georgia also has experience working for SERVPRO in Iowa as a production tech a few years ago.

One thing Georgia likes about this job is the fact she gets to meet new people everyday. 

In her free time Georgia loves to ride horses and spend time with her family especially her grand kids.  

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Alicia Painter

Alicia is a Sales and Marketing Representative here at SERVPRO of Austin & Albert Lea. She brings over 15 years of experience in leadership and management rolls.

Alicia enjoys getting the opportunity to help others and make a difference in their lives.

Outside of work Alicia love to go camping, shopping, spending time with her kids , and doing photography.

Alicia has her Bachelor's in business administration with concentration in Human Resource management. 

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Vance Helgeland

Vance Helgeland is a Marketing Representative at  SERVPRO of Austin & Albert Lea. Vance has a Bachelor Degree from UNI

Vance likes to spend his time outside hunting with his dog Pete and golfing.

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Jessica Sorensen

Jessica is our Content Manager at SERVPRO of Austin & Albert Lea. She comes to us with years of experience in customer service and management skills. 


Jessica enjoys spending time with her family and friends whenever she gets a chance! She also enjoys fishing, and spending time outside. 

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Sean Payne

Sean is a Reconstruction Tech at SERVPRO of Austin & Albert Lea, and is a licensed IA Contractor Lead Safe Renovator

Has been in construction for 6+years 

 Outside of work he love to spend time outside hunting, camping, and fishing. He also enjoys spending time with his family.

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Steve Frank

Steven Frank is a Project Manger at SERVPRO of Austin & Albert Lea. Steve has the following certifications from the Institute of Inspection (IICRC): Water Damage Restoration.  Employee Training Certification Program (ETCP) Water Damage and Applied Microbial Remediation Technician (AMRT)

Steve likes to spend his time outside of work, hunting, grilling and spending time with his family. 

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Matt Robertson

Matt Robertson is a Project Manager at SERVPRO of Austin & Albert Lea. He has his CDL and holds certifications in Applied Structural Drying(ASD), and Water Restoration through the Institute of Inspection Cleaning and Restoration (IICRC). Matt uses experience in agriculture, construction,  and mechanics to solve any problem!

Outside of work, Matt enjoys riding his motorcycle, snowmobiling out West, camping and snow boarding.

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Matt Anderson

Matt Anderson is a Carpet cleaning specialist at SERVPRO of Austin & Albert Lea. He has several years of experience at SERVPRO. Matt currently specializes carpet and upholstery cleaning. Matt has the following certifications from the Institute of Inspection Cleaning and Restoration Certification (IICRC): Water Damage Restoration and Carpet and Upholstery Cleaning. 

He's a big Iowa Hawkeyes fan, likes concerts and spending time with his friends and family. He enjoys road trips and seeing new places. 

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Brian Perrin

Brian Perrin is a Crew Chief at SERVPRO of Austin & Albert Lea. Brian. He brings a customer service and painting background to help our team!

Brian enjoys playing ping pong in his spare time and being outside. 

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Lori Portis

Lori Portis is Production Tech at SERVPRO of Austin & Albert Lea. She is a cleaning specialist with a lot of experience. She has the following certifications from the Institute of Inspection Cleaning and Restoration Certification (IICRC): Fire Damage Restoration.

Lori loves spending time with her grand kids and family 

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Deven Paulsen

Deven Paulsen is a Production Tech at SERVPRO of Austin & Albert Lea. He has the following certifications from the Institute of Inspection Cleaning and Restoration Certification (IICRC): Water Damage Restoration.

Deven enjoys spending time with his friends and family. You will also find him working on his truck in his spare time.

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Tim Piper

Tim Piper is a production technician specializing in duct cleaning at SERVPRO of Austin & Albert Lea. He brings a positive attitude and great work ethic to our team. He is a jack of all trades with 11 years in insulation work.

In his free time he enjoys spending time with his family, cat-fishing, and turtle fishing.

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Abe Lemke

Abe is a trained Production Tech at SERVPRO of Austin & Albert Lea, and has experience in customer service.

Outside of work Abe like to hit the gym, go fishing with his buddies, and tear up the trails on his bike.

Abe loves that everyday here at SERVPRO is something different, his coworkers, and the fact that he gets to help people.

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Kolten Shultz

Kolten is a Hook Truck Driver at SERVPRO of Austin & Albert Lea, and has experience in customer service.

In his free time Kolten loves to go snowmobiling out westwith his friends. he also loves spending time with his daughter and family.

Kolten loves that everyday here at SERVPRO is something different and the fact that he gets to help people.

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Ian Helin-Frank

Ian is a Production Technician at SERVPRO of Austin & Albert Lea. Ian likes being able to demo a house. He also loves that he gets to help people in meaningful ways . 

In his free time Ian likes to go fishing, hunt, hit the trails on his bike, and doing wood work.

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Kodie Gallagher

Kodie is a Production Technician at SERVPRO of Austin & Albert Lea. He has an Osha 10 certification. He joined our team with years of experience in construction and finish carpentry.

In his free time Kodie like to spend time with his friends and family, listening to music, and all different types of wood working projects.

Kodie appreciates the diversity at SERVPRO and the new experiences he gets everyday!

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Bridgette Tedder

Bridgette is a Production Technician at SERVPRO of Austin & Albert Lea.

She joined our team with years of experience in customer service.

In her free time Bridgette loves to spend time with her husband children, an 2 dogs. She is also a big fan of cooking and trying new recipes.

Bridgette enjoys being able to clean and take care of peoples treasures and memories.

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Wesley Winters

Wesley is a Production Technician at SERVPRO of Austin & Albert Lea, with 12 years of experience in construction.

Wesley loves racing and spending time with his friends and family.

Wesley likes that everyday at SERVPRO is  different. He love how we are one big family here to help our community.

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Calob Burgos

Calob is a Production Technician at SERVPRO of Austin & Albert Lea, with experience in customer service.

In his free time Calob likes to spend time with his friends and family

Calob loves how hands on the job is. He enjoys learning new stuff and the traveling that comes with the job.

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Dalton Winters

Dalton is a Production Technician at SERVPRO of Austin & Albert Lea, with years of experience in construction.

In his free time Dalton loves to go snowmobiling and going to the local races with his friends.

Dalton loves the welcoming feeling here gets at SERVPRO. From day one he has been apart of the SERVPRO family.